1. Same-Day Returns & Exchanges
At Buuttii, we take great pride in the quality and freshness of our food. If you are not entirely satisfied with your meal, we are here to help make it right.
Because our products are freshly prepared and perishable, we accept return and exchange requests on the same day of delivery only.
You can request a return or exchange if:
- The food quality does not meet our standards.
- You receive the wrong item or have any other issue with your order.
Your Options:
- Instant Exchange: We will gladly replace the food and deliver a fresh order to you on the same day at no extra cost.
- Full/Partial Refund: If you prefer not to have an exchange, we will initiate a refund for the problematic items.
2. How to Request a Return
To report an issue with your food, please contact us immediately on the same day you receive your order:
- Call/WhatsApp: 7090115155
- Email: buuttimeals@gmail.com
Note: We may ask for a quick photo of the food to help our kitchen team understand what went wrong and improve our service.
3. Refund Process & Timeline
Once your refund request is approved by our team:
- The refund will be automatically processed back to your original payment method.
- It will take 5 to 7 working days for the credited amount to reflect in your bank account or card statement, depending on your financial institution.
4. Contact Us
If you have any questions about your order or need immediate assistance with a meal you just received, please reach out to our customer support team right away. We are dedicated to ensuring you have a delicious experience!